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Job: Owner Services Representative - 3rd Shift

Active since 10-01-2017 Job category Hospitality / Tourism / Recreat...
Location Richmond Heights Level Professional
Educational level Vocational / Diploma / As... Employment type -
Hours 40 Salary -
POSITION SUMMARY
We are currently seeking a qualified candidate to join our Operations Organization as an Owner Services Representative (OSR). This position serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The OSR works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the OSR is responsible for providing world-class service and ensuring that expectations are exceeded.

DUTIES & RESPONSIBILITIES

  • Provide world-class service during every interaction with our clientele
  • Professionally handle a high volume of incoming calls
  • Schedule travel and other accommodations based on individual needs
  • Proactively communicate any changes, delays or other potential disservice concerns
  • Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc
  • Provide daily quality control of all trip details
  • Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
  • Perform other related duties and responsibilities as requested

EDUCATION & EXPERIENCE

  • Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred
  • 1-3 years of customer service experience in a high end service industry
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
  • Knowledge of use and operation of standard office equipment

REQUIRED SKILLS

  • Have strong attention to detail
  • The ability to work in a team atmosphere, and manage a flexible schedule
  • The OSR will be required to demonstrate knowledge of Flight Options’ and Flexjets' products and programs and have the ability to interpret contract information as it pertains to the specific customer
  • Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
  • Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level
Flexjet provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Flexjet complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Flexjet expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Flexjet’s employees to perform their job duties may result in discipline up to and including discharge.

More information
This listing is a full-time job

Job category Hospitality / Tourism / Recreation
Industry / Industries Hospitality / Recreation / Travel
Region United States
Keywords

Contact information

Name OneSky Flight

Location

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